Refund Policy

Refund Policy

We want you to be happy with Tolvane. Purchases are sold by Paddle.com, our merchant of record, and are covered by the following.

• 14-day money-back guarantee. If you are not satisfied, you can request a refund within 14 days of purchase.
• How to request. Use the link in your Paddle receipt, visit paddle.net, or email support@tolvane.ai with your order details and we will help.
• Used credits. If you have already used some of the credits in a purchase, we may refund only the unused part. Credits you used are valued at the price you paid per credit. Credits returned after a failed render count as unused. We will always consider genuine problems, such as a render that did not work as described.
• Monthly plans. Plans renew automatically each month until you cancel. You can cancel at any time through the link in your Paddle receipt or by emailing support@tolvane.ai. Canceling stops future charges and you keep access until the end of the period you paid for. A refund for the current period can be requested within 14 days of the charge, subject to the used-credits rule above.
• Failed generations. If a render fails on our side, the credits are returned automatically and no refund is needed.
• Your statutory rights. Nothing here limits any rights you have under the consumer laws where you live.